• reservation@vivekhotel.com
  • 0091-11-4162-2901

At Vivek, we endeavour to provide our guests outstanding services and experiences in our hotels and luxury residences around the world. We value your custom and your faith in us in delivering your expectations.

We request you to read this policy document carefully before sharing personal information with us. By visiting our web sites, we will assume, you are accepting the practices described in this policy document.

This policy document covers the following areas relating to privacy of information provided by you:
  • Personal information collected by the Vivek from its guests
  • How does the Vivek use the personal information collected from its guests
  • How does the Vivek share the personal information collected from its guests, including with third parties
  • Non personal information collected by the Vivek
  • Links to websites of third party marketers
  • Vivek’s policy regarding protection of its guests’ personal information
  • How long does the Vivek retain your personal information
  • Should you want to opt out
  • Dos & Don’t to ensure your security
  • Get in touch for any clarifications

At various touch points with our guests, we may collect the following personal information: your name and contact information; date of birth; how you prefer to be addressed in communication from the Vivek, preferred modes of communication; your job designation and business address; spouse name, anniversary, credit card details, including the three-digit code that appears on the back of your credit card; your preferences when you stay or dine at the Vivek, your transaction history at the Vivek. We may also record details on guests who have stayed or dined with you at the Vivek, including their names and contact details.

Besides the above, we may also collect the following:

  • If you choose to reserve a room online we record your arrival and departure dates, number of guests in the group, details of guest rooms and tariff details.
  • When you make a request for a proposal from our meeting planners, by visiting our websites.
  • When you contact us with your questions or comments.

We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.

We do not knowingly collect information related to your racial or ethnic origin, political opinions, religious or other beliefs, health, criminal background or political affiliations, unless it is volunteered by you. We may use any health-related information provided by you only to serve you better and meet your specific needs when you stay or dine at the Vivek.

We use your personal information to provide you with the services you request from the Vivek, to help you make room reservations, to provide you with information about events at the Vivek, to send you promotional material on Vivek services by email, direct mail and phone, to conduct surveys from time to time, to make you offers per your stated preferences or usage pattern exhibited at the Vivek.

Information that does not personally identify you is referred to as non-personal or anonymous information. When you visit and interact with the sites www.Vivekhotels.com or third parties with whom the Vivek has contracted to provide services, non-personal information, like, list of website pages visited by you, could be collected.

From time to time, we may allow third party advertisers advertise on our websites. These third party advertisers may use technologies like cookies, pixel tags to track which ads your browser has seen and which site pages you may have visited. The Vivek has no control over the use of this technology or the resulting information and is not responsible for any actions or policies of such third parties.

If at some point in the future our websites contain links to third parties' websites, do please note, that we will not be responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. For information provided by you on third party sites, the privacy policy and terms of service on those sites will be applicable and it is advisable to read the privacy policies of websites that you visit before submitting personal information.

    Vivek will take the necessary measures to:
  • Protect your personal information collected against unauthorized access, disclosure, alteration or destruction.
  • Keep your personal up-to-date, consistent with applicable law.
  • When you transact online, we seek to protect your personal information that you provide. However, do note that no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.
  • Ensure that our affiliates and service providers take reasonable measures to maintain the confidentiality of personal information about you.

  • For your own privacy we advise you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.
  • We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.
  • Get in touch for any clarifications

    If you have any questions about this policy, please get in touch with us at reservation@Vivekhotels.com